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EngageBay Reviews

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Overall Rating

4.5
9 Reviews
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About EngageBay

eBay is an online shopping site best known for its auctions and consumer-to-consumer sales. It's extremely popular for online merchants to use as a sales channel. eBay is available in many different countries. However, one can search for products available in their local area by entering the zip code. Sellers list items for sale and include photos, descriptions, prices, and delivery information. Meanwhile, auction items have a starting bid price, payment methods, and bidding duration. eBay is always looking for ways to make both buying and selling easier. For instance, they offer eBay protection plans and other services. Get coverage, find plans by item number, and learn about protection plan options. Allstate Protection Plans offer easy claims filing with a Five-Day Service Guarantee. eBay enables individuals to buy and sell products in 180 countries worldwide. One can buy and sell electronics, cars, clothes, collectibles, and more on eBay. Top brands, low prices, and free shipping are available on many items..

EngageBay Pros & Cons

Pros of EngageBay:

  • Affordable Pricing: EngageBay offers more affordable pricing options compared to HubSpot, with a free plan for up to 1,000 contacts and 1,000 branded emails, and a paid plan starting at $12.99/month.
  • User-Friendly Interface: The software is easy to navigate, making it simple for users of all levels of tech-savviness to use.
  • Excellent Support Team: EngageBay's support team is known for providing fast and helpful assistance, ensuring users can resolve any issues quickly.
  • Cost-Effective: Compared to its competitors, EngageBay offers a lot of features at a reasonable cost, making it an affordable choice for businesses.
  • Stable and Reliable: EngageBay is praised for its stability and reliability, ensuring users can depend on it for their CRM and marketing needs.
  • Developer-Friendly: EngageBay is developer-friendly, allowing for customization of contact forms, emails, and other features, which is essential for businesses with specific needs.
  • All-In-One Suite: EngageBay provides three solutions in one – for sales, marketing, and service, making it an ideal tool for managing leads, contacts, and customers.
  • Automation Features: The software has robust automation capabilities for streamlining processes and accelerating workflows.
  • Marketing Automation: EngageBay offers email automation, A/B testing, and marketing funnel streamlining, which helps in nurturing contacts and improving engagements.

Cons of EngageBay:

  • Limited SMS Functionality: Currently, EngageBay does not have SMS functionality, although it is mentioned that this feature is coming soon.
  • Clunky Interface at Times: Some users find the interface a bit clunky, especially when navigating between pages.
  • Limited Troubleshooting Documentation: There is a lack of detailed troubleshooting documentation for common problems, which can be a challenge for some users.
  • Fewer Template Options: The platform has fewer template options for drag-and-drop functionality, which can be a limitation for some users.

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EngageBay Customer Reviews (9)

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Zula Rodriguez
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Nov 13, 2023
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EngageBay Customer’s Q&A

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EngageBay Features and Benefits

EngageBay offers a variety of key features and benefits:

Key Features:

  • Comprehensive CRM solution: EngageBay is designed for marketing, sales, and support teams.
  • Contact and deal management: Streamlined processes make managing contacts and deals efficient.
  • Marketing automation: Powerful tools automate repetitive sales tasks.
  • Appointment scheduling and calendar management: Seamless scheduling tools help manage appointments and calendars.
  • Customer support: A built-in helpdesk provides efficient customer support.
  • Live chat: Real-time engagement with website visitors is possible through live chat.

Benefits:

  • Centralization of business data: EngageBay centralizes all business data, making it easier to manage.
  • Better understanding of customers: The platform helps businesses understand their customers better.
  • Targeting high-quality leads: EngageBay helps businesses target high-quality leads.
  • Tracking marketing campaigns: The platform allows businesses to track their marketing campaigns effectively.

EngageBay Pricing

EngageBay offers several pricing plans to fit different business needs:

  • EngageBay Free: $0 per month (limited features)
  • EngageBay Basic: $12.99 per month (billed monthly), $13.79 per month (billed annually), $12.74 per month (billed biennially)
    • Includes features like email marketing, forms and landing page builder, live chat, segmentation, social media management, team management, web analytics, and A/B landing pages.
  • EngageBay Growth: $49.99 per month (billed monthly), $45.99 per month (billed annually), $42.49 per month (billed biennially)
    • Includes all features from the Basic plan plus additional features like over 50,000 branded emails, access to 20GB file storage, and dedicated account management.
  • EngageBay Pro: $99.99 per month (billed monthly), $91.99 per month (billed annually), $84.99 per month (billed biennially)
    • Includes all features from the Growth plan and additional features like unlimited contacts, priority support, account-based marketing, thousands of emails, and unlimited web forms.

EngageBay also offers discounts for annual and biennial contracts: 8% off for annual billing and 15% off for biennial billing.

About ebay.com Payment Method?

On eBay, the payment methods include credit cards, debit cards, Apple Pay, Google Pay, and PayPal. These are accepted in most categories. The available payment methods can be found in the Shipping and Payments section of the listing. Checks and money orders aren't allowed for most eBay purchases. However, these payment methods can be used to buy vehicles, capital and business equipment, real estate, and items picked up in person. For certain items on eBay, there's an option to pay with wire transfer. If this payment method is chosen, instructions will be sent, and 3 business days will be given to ensure eBay receives the funds to complete the payment. eBay currently only accepts wire transfers from US bank accounts. When making a wire transfer, the name on the eBay account must match the name on the bank account, or the order could be delayed or canceled. It may take an extra 5 days for the seller to receive payment while bank account details are verified. If an order is canceled or refunded, please allow 2 business days for any wire transfer refunds from eBay back to the bank, and processing times may vary.

EngageBay FAQs

FAQ

EngageBay Alternatives

Here are the top 10 alternatives to EngageBay:

  1. HubSpot
  2. ActiveCampaign
  3. Zoho CRM Plus
  4. Pipedrive
  5. Freshsales Suite
  6. Keap (Infusionsoft)
  7. Insightly
  8. Agile CRM
  9. Salesforce
  10. Marketo

Each of these platforms offers a unique set of features and pricing options, catering to different business needs. It's important to consider factors such as product capabilities, ease of use, and pricing when choosing an alternative to EngageBay.

FAQ

How To Open A EngageBay Account?

To open an account on engagebay.com, follow these steps:

  1. Visit the EngageBay website.
  2. Click on Get Started for FREE.
  3. Fill in the required details.
  4. Click on Sign Up.

Alternatively, there are options to sign up using G Suite or Shopify. After creating an account, customization options are available in the Account Settings section. This includes adding new users, managing teams, managing roles, and setting up domain settings. Remember, some features are only available in the Pro plan. Enjoy exploring EngageBay!

FAQ

What is the history of eBay?

eBay, a global online auction and trading company, was launched by American entrepreneur Pierre Omidyar in 1995. Originally called AuctionWeb, it was one of the first companies to create and market an Internet Web site to match buyers and sellers of goods and services. The site was born out of a weekend project by Omidyar, who wrote the code for the platform. The first item sold on the site was a broken laser pointer, which was bought by a collector of such items.

In 1996, the total value of merchandise sold on AuctionWeb reached $7.2 million. The following year, in 1997, AuctionWeb was officially renamed to eBay. The same year, Beanie Babies, Ty Warner’s line of cuddly stuffed animals, took the world by storm with $500 million worth sold on eBay alone, representing more than 6% of the total volume.

In 1998, business leader Meg Whitman joined as President and CEO. The company made its first acquisition, adding Jump Inc. and its person-to-person online trading site, Up4Sale. eBay went public in September 1998, with shares listed on NASDAQ under the symbol EBAY. The shares shattered expectations, reaching $53.50 in just one day from the expected trade price of $18.

Today, eBay is a multinational e-commerce company based in San Jose, California, that brokers customer to customer and retail sales through online marketplaces in 190 markets worldwide. It has 134 million yearly active buyers worldwide and handled $74 billion in transactions in 2022, 49% of which was in the United States..

FAQ

How do I calculate my eBay fees?

eBay fees are calculated based on several factors. The most common fee is the final value fee, which for most categories is 13.25% of the total amount of the sale, including the cost of the item, shipping, sales tax, and other applicable fees, plus $0.30 per order. This fee is calculated based on what eBay calls the "total sale amount" which includes shipping. Sales tax is also included in the "total sale amount". If you own a store, costs will vary based on your listed item category. eBay also rewards sellers with a feature called Top Rated Seller, which provides a discount off your final fee. There is a maximum final value fee cap per item sold (not shown in the calculator). It varies depending on the category of the item and your store type. eBay Managed Payments fees are 2.7% + $0.25 of the total selling price. This fee is calculated before eBay fees. There is no difference for international transactions. Starting from November 2019, eBay began collecting sales tax when you sell to buyers based in the US. Sales tax is collected on top of your sold price and will not affect your profit. Since the sales tax is constantly changing and varies from state to state, eBay just lists an optional 'Sales Tax' field above, which you can input any percentage that applies to you. eBay fee excludes sales tax, but Managed Payments fee includes sales tax. Each state charges a different sales tax which might also apply to your shipping & handling charges.

FAQ

How do I sell on eBay?

To sell on eBay, follow these steps:

  1. Sign up for an eBay account.
  2. Set up your seller account.
  3. Create a listing for the item you want to sell. Be sure to include clear photos and a detailed description of the item.
  4. Optimize your listing to make it more appealing to potential buyers. This could involve competitive pricing, offering free shipping, or other strategies.
  5. Select shipping and delivery options that work best for you and your potential buyers.
  6. If you have a Shopify store, you can connect eBay to your Shopify store to manage your listings and sales more efficiently.
  7. Optionally, you can promote your listing to increase its visibility.

Remember, selling on eBay involves more than just listing an item. You need to manage your listings, handle shipping and delivery, and ensure you receive payment. It's also important to stay updated with eBay's seller news and updates to be aware of any changes that might affect your selling experience.

Please note that if you are a business seller or sole proprietorship selling to buyers in the EU Single Market, you are required to be fully verified before listing an item due to the Digital Services Act. Verification will entail confirming your phone and email, personal and business information, and bank account information. For non-EU business sellers, the verification requirements will only kick into action if you list an item actively in an EU country. Failure to pass verification may result in restrictions on your ability to list items.

Good luck with your selling journey on eBay!

FAQ

About ebay.com Prices and Cost?

On eBay, there are two main types of selling fees: an insertion fee when a listing is created, and a final value fee when an item sells. The amount charged depends on the item's price, the format and category chosen for the listing, any optional listing upgrades added, and the seller's conduct and performance.

Every month, sellers get up to 250 zero insertion fee listings, or more if they have an eBay Store. After the zero insertion fee allowance is used, insertion fees are non-refundable if the item doesn't sell, charged per listing and per category, and only once per listing for listings with multiple items.

Final value fees are charged when an item sells, calculated as a percentage of the total amount of the sale, plus $0.30 per order. The total amount of the sale includes the item price, any handling charges, shipping costs collected from the buyer, sales tax, and any other applicable fees.

For sellers without a store or with a starter store, eBay takes 3-15% of the total transaction, depending on the item category. For other eBay sellers (Basic, Premium, Anchor, and Enterprise store), the final value fee is 2.5-14.95% depending on the item category.

eBay also offers Store subscriptions with different benefits, including more free listings, lower final value fees, and dedicated customer support for high volume sellers. The subscription fees range from $4.95/month for a Starter Store to $2,999.95/month for an Enterprise Store, with the number of free fixed-price listings ranging from 250 to 100,000 per month, depending on the subscription level..

FAQ

Can you give me some tips for selling on eBay?

Sure, here are some tips for selling on eBay:

  • Use eBay's Templates for Your Listing: eBay provides a helping hand with listing. Enter the UPC code, ISBN number, or other identifying number for your item at the listing page. If the product is in eBay's catalog, the site should create a page prefilled with basic information. Fill in the blanks—the condition, additional photos, price, and shipping details.

  • Price Your Item by Reviewing Similar Listings: Not sure how to price your item? Search eBay for the item you're selling. Check the box for "Completed listings" to see those that have finished. Prices in green indicate an item that sold at that amount. Check the box for "Sold listings" and you'll see those that sold at a specific price.

  • Sell on eBay for Free: eBay grants a certain number of free listings per month, up to 250 zero-fee listings for basic sellers and 1,000 or more for those with eBay storefronts. As long as you don't tack on extra options, such as a Reserve price, you don't have to pay anything to list the item.

  • Weigh Your Item in Its Shipping Package: Determine an accurate shipping cost by remembering that a box and any bubble wrap or other stuffing can add to the weight.

Remember, success on eBay is up to you; what started as a decluttering initiative may well turn into a consistent side hustle, or could completely replace your current income. Good luck!

FAQ

About ebay.com Popular Products and Services?

eBay.com is a popular online marketplace where users can buy and sell a wide variety of products. Some of the popular categories include electronics, cars, fashion apparel, collectibles, sporting goods, cameras, baby items, and more.

Trending deals on eBay include products like the HGST Ultrastar DC HC520 12TB SATA 6Gb 256MB 3.5" Enterprise HDD, GoPro HERO 11 Black 5.3K UHD Ultra HD Action Camera Bundle, Intel - Core i7-14700K 14th Gen 20-Core 28-Thread - 4.3GHz (5.6GHz Turbo) Soc, Lenovo Legion 5 15.6" Gaming Laptop AMD R7 7735HS RTX 4060 16GB RAM 512GB SSD, and Apple iPhone 13, A2482, 128GB, Unlocked, Excellent Condition among others.

These products are often available at discounted prices and with free shipping. The site also features daily deals and coupons for additional savings. eBay's services also include a platform for independent sellers to list and sell their products.

FAQ

How do I pay with Apple Pay on eBay?

To pay with Apple Pay on eBay, select Apple Pay as the payment method during checkout. This will allow for a secure and convenient completion of the transaction using an Apple Pay account. The payment information will be saved and stored for future use, making shopping on eBay even more convenient. Previously, Apple Pay was only available when paying via the iPhone and iPad apps. Now, anyone shopping on the eBay website can use Apple Pay to pay for their stuff, marking the first time that's been possible. In most categories, credit cards, debit cards, Apple Pay, Google Pay, and PayPal are accepted. The available payment methods can be found by going to the Shipping and Payments section of the listing.

FAQ

Can I use Bitcoin to buy items on eBay?

As of the latest information, eBay does not directly accept Bitcoin or other cryptocurrencies as a payment method. However, there is a workaround through the BitPay Card. This card allows users to convert popular cryptocurrencies to cash, which can then be used for purchases on eBay. Users can load the BitPay Card from their BitPay Wallet or Coinbase account and use it like any other credit or debit card at eBay's checkout. It's important to note that eBay is continually evaluating new forms of payments to accept, so the possibility of direct crypto payments may open in the future.

FAQ

ebay.com Return Policy?

eBay's Return Policy states that if a buyer changes their mind about a purchase, the seller can choose whether to accept returns. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, the seller generally needs to accept the return. If a buyer wants to return an item or if there's a problem with an order, the first step is to let the seller know. If the buyer is not able to resolve things with the seller, they can ask eBay to help. If the buyer doesn't agree with eBay's resolution when they've stepped in to help resolve an issue, they can appeal by providing new information within 30 calendar days of the case closing. There are several ways a buyer can send an item back to the seller. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return.

As for eBay's Shipping Policy, sellers must use the shipping service the buyer selected during eBay checkout. Sellers must ship items within the handling time stated in their listing, using the shipping service the buyer selected at checkout. They must review the cost and speed of delivery before offering a shipping service. Sellers must only include shipping charges that are actually incurred and are related to the cost of shipping and handling the items being delivered. Sellers must upload accurate tracking details. The tracking number uploaded must match the shipping location provided in the listing. Sellers must mark the item "shipped" once it has been sent. Sellers must not use a slower shipping service than the one selected by the buyer. Sellers must not include any additional fees for handling and packaging when offering free shipping. Sellers must not delay shipments once notification is received that a payout has been initiated..

FAQ

What is eBay's policy on refunds?

eBay's standard return policy allows buyers 30 days after receiving an item to return it for a refund or exchange. However, the seller can set their own return policy, which can range from “no returns accepted” to accepting returns within a specified number of days. If a buyer doesn't receive their item, they're entitled to a refund unless the seller can provide tracking information showing that it was delivered. Sellers have 3 business days to respond to a return request, after which the buyer can escalate the issue to eBay for additional assistance. If the seller doesn't respond or the issue isn't resolved, the buyer can ask eBay to step in and help. If the buyer doesn't agree with eBay's resolution, they can appeal by providing new information within 30 calendar days of the case closing. The cost of return shipping depends on the seller’s return policy and the reason for the return.

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